As we are now in Alert Level Zero in Wales we are thankfully able to reduce the restrictions in how we operate. However, we have had to retain some safety measures to ensure the safety of our Visitors and Staff. Please read the information below carefully before visiting.
As in most places things are a little bit different as we have been busy putting in place measures to ensure the safety of our visitors and staff. This page will offer you all of the information you will need to know before you visit us.
Pre-booking is preferable
As our daily numbers are now lower than they were in the school holidays we are no longer insisting that visitors pre-book. However, it does make things a little more straightforward on entry if visitors do book online.
For those who cannot book online we will help you gain admission but will require you to pay using a bank card or contactless payment, and you will need to complete a track and trace form.
When you do arrive at the castle you will be met by a member of staff at the entry point who will direct you to our Admissions Kiosk, where you can provide proof of your online booking or pay using a card or conactless payment.
There will be no limit on how long you can stay with us, a visit will normally take between 2-3 hours. However, our opening times are still 09:30am - 17:00pm so if you book the last time slot (which is 16:00pm) your visit will only be 60 minutes.
Annual Pass Holders are no longer required to book in advance, you can simply turn up at any time with your passcard and present it to a member of staff at the entranceway. (Please note this is the Pembroke Castle Annual Pass only, we do not offer free entry to CADW, National Trust, or English Heritage members).
Don’t visit with symptoms
Most importantly, please don’t visit us if you have symptoms of coronavirus including a persistent new cough, temperature or sudden loss of taste or smell. If you are in a shielded group, are self-isolating or have been in contact with anyone with symptoms then you also must not visit to keep yourself and others safe.
Please wear a face covering when indoors
Wearing a face covering when indoors is a measure that we have chosen to keep for now, it enables us to relax other measures and open up more of the castle to our visitors.
This includes the Gift Shop, toilets and all indoor exhibition rooms, passageways and staircases.
Use cards, not cash
We would prefer not to be handling cash, so please be prepared to pay by card in the Cafe Tent and Gift Shop.
Keep your distance
Please follow our on-site instructions and, if you can, please try to maintain the recommended 2m distance from other households.
You will see plenty of distance markers and also arrows directing you on our one-way systems. The outside areas are very spacious but you will need to be particularly alert to social distancing when following our indoor routes around the exhibition rooms.
Our one-way systems
There is a one way system in place on entry and exit and also throughout the indoor areas that we have been able to open such as the exhibition rooms. It is very important that all of our visitors obey the one way systems and are thoughtful of others whilst enjoying the castle.
Please sanitise your hands
It is important that our visitors sanitise their hands regularly. It is very likely that you will need to hold onto handrail when accessing certain areas, and because of this we have installed many hand sanitising stations for you to use in areas where you are most likely to need to use the handrail.
What areas are closed?
Thankfully we are now able to open all areas of the castle. However, it is vitally important that our visitors continue to wear face coverings when going indoors.
Please also be aware that in some areas (such as climbing the staircase to the Great Keep, or descending into Wogan Cavern, we have no way of creating a one way system in these areas. It is highly likely that you will need to pass others in an enclosed space where 2m distancing is impossible. For this reason it is essential that you wear a face covering when entering these areas.
The Gift Shop
You can still visit our gift shop but only as you exit the castle. However, we will have some items on-sale inside the castle from the Cafe Tea Tent such as swords and shields that we know families enjoy using during their visit. There will be only 12 people allowed into the Gift Shop at any time and you must use the hand sanitizer provided at the entry doorway before going into the shop.
Unfortunately we are unable to open the indoor cafe at this time. However, we will be offering a takeaway service from the Cafe Tea Tent in the Outer Ward. There will be a selection of hot and cold drinks, snadwiches, baguettes, jacket potatoes, snacks and ice cream on offer. There are plenty of picnic tables available for our visitors.
Our toilets will be open to all visitors and access will be only through the cafe entrance doorway. We have a wheelchair accessible toilet and a family baby changing room available.
Thank you so much for taking the time to read all of this. We will be updating this information as and when restrictions change so we recommend that you come back and take a look at the information on this page just before you visit.